FAQ
All products are delivered digitally. After completing your purchase, download links will appear on the order confirmation page and in your confirmation email. You can also access your downloads from your account downloads page.
First, check your spam or promotions folder. You can also sign in to your account downloads page using the email address from checkout. If the download is still missing, please contact us with your order number or checkout email.
Yes. Purchased products remain available from your account downloads page while the product is supported. If you cannot access a previous order, contact us with the email address used at checkout and we will help locate it.
An account is the easiest way to access downloads, licenses, and past orders. Use the same email address you entered during checkout so your purchases stay connected to your account.
Sign in from the My Account page using the email address you registered during checkout. From there you can view order history, download products, and manage your account details.
Available payment methods are shown securely during checkout before you place your order. If a payment method is not available in your region or your payment fails, try another card or contact us before placing a duplicate order.
Yes, you can use Rust Romance products to create your own commercial music, videos, performances, and client work unless a product page says otherwise. You may not resell, redistribute, share, or repackage the original product files, presets, downloads, or license keys.
Licensing varies by product. Paid software products may include a license key delivered with your download or order email. Free products and preset packs may not require activation. Please check the product page and documentation for the exact license and activation details.
Minor updates and bug fixes are included when they are released for a supported product. Supported formats, operating systems, plugin hosts, and requirements vary by product, so please check each product page for exact compatibility details.
Because Rust Romance products are digital downloads, refund requests are handled case by case. If a technical issue prevents you from using the product, please contact support first so we can help resolve it. For full details, see our Refund Policy.
For technical issues, bug reports, license questions, or pre-purchase inquiries, please use our Contact form. Include your order number, product name, operating system, software version, and a clear description of the issue.
We usually respond within 2 to 3 business days. Response times may be longer during weekends, holidays, or when an issue requires deeper technical investigation.